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Retail Essentials >> Featured White Papers

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iCIMS: Understanding International Privacy Rules

Author : iCIMS

International privacy rules can be confusing and difficult to decipher. With common misconceptions and a lack of knowledge flooding business minds across the nation, this paper aims to provide a clear understanding of what the laws entail, who they apply to and how to remain compliant.

0 Review

iCIMS: Form I-9 - Best Practices for Employment and Immigration Compliance

Author : iCIMS

Recently the US Immigration and Customs (ICE) issued 652 audits to businesses nationwide as an initiative to enforce employment and immigration compliance. With the recent influx of Notices of Inspections (NOIs), companies across the nation may be left wondering... "Who's Next?" From I-9 basic requirements to storage and NOIs, this paper will offer best practices to prevent Form I-9 violations as well as tips on compliance.

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iCIMS: Onboarding - Best Practices to Combat an Increasingly Expensive Turnover Rate

Author : iCIMS

A well-managed Onboarding Program begins the moment an offer is extended and ends when the new-hire is classified as a fully functioning employee. Employee retention and satisfaction are influenced before a new-hire even walks into your building. Studies have shown that organizations that provide new-hires with easy access to forms and employment information prior to the first day of work benefit from enhanced employee retention, productivity, and overall satisfaction.

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1010data: Dollar General Outsources Their Data Warehouse to 1010data

Author : 1010data

Dollar General Corporation becomes first leading retailer to outsource their enterprise data warehouse to the 1010data Cloud.

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1010data: Harvesting the Market Basket

Author : 1010data

Traditional approaches to data warehousing and business intelligence have generally been adequately successful in meeting the needs of SKU-by-store level analysis for most retailers. Data collected from POS systems today is usually summarized and then loaded into a data warehouse. Most of us are familiar with the software and hardware technologies that have been used over the years to produce dashboards and reports to facilitate decision-making using this level of data. It has been a relatively good thing, although expensive and cumbersome for most retailers. The challenge now is that the solution has not gone far enough nor fast enough for the ever data-hungry user.

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Don’t Let Wireless Detour Your PCI Compliance

Author : AirTight Networks

The Payment Card Industry Security Standards Council (PCI SSC) has published a PCI DSS Wireless Guideline which acknowledges that wireless is a clear and present danger to network security and those who collect, store or transmit card holder data must take steps to assure that it is secure, whether or not wireless is deployed in the cardholder data environment. Though the PCI DSS already included wireless security requirements, this is the first time that the requirements for wireless security have been described unambiguously for all cardholder data environments (CDE). Organizations which handle payment card data must take steps to secure the CDE against wireless threats including unmanaged and unknown wireless devices in the environment and must scan all locations. This white paper helps those organizations understand how the PCI DSS 1.2 wireless requirements apply to them, how to meet those requirements in a cost effective way, and how to secure your network and cardholder data

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Walk Around Wireless Security Audits – The End Is Near

Author : AirTight Networks

Without a viable alternative, wireless security auditors had to conduct audits by traipsing around a facility with a handheld scanning device — a time consuming and labor intensive activity. That practice is plagued by many drawbacks that greatly limit the effectiveness and efficiency of wireless security audits. Even with expensive commercial products, handheld wireless audits are cumbersome and error-prone. The use of free scanning tools only exacerbates the problem. And the man-hours and travel expenses incurred per audit negatively impact productivity.

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AirTight and Cisco WLAN Controller Integration Technical Brief

Author : AirTight Networks

To enable organizations to leverage their investment in Cisco Wireless LAN infrastructure, AirTight Networks delivers powerful integration capabilities with its flagship product, SpectraGuard® Enterprise. This technical brief provides an overview of the integration between AirTight’s SpectraGuard Enterprise and Cisco Wireless LAN Controller (WLC) that operate with Lightweight Access Points.

SpectraGuard Enterprise’s industry leading wireless intrusion prevention (WIPS) protects the networks of global enterprises against all wireless threats, delivers policy compliance auditing and reporting and 24/7 performance monitoring and troubleshooting.

Cisco Wireless LAN Controllers are standalone, integrated or modular devices that simplify the deployment and operation of wireless networks, helping to ensure smooth performance, enhanced security, and maximum network availability.

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Intelligent Selling Just Got Smarter

Author : MarketLive

You want to be able to give your customers the best shopping experience every time they visit your site – so that they buy more and come back more often. Wouldn’t you like to be able to remodel your store to suit every shopper who enters it? Feature the most attractive merchandise as they browse? Show exactly what they want when they tell you what they’re looking for? Let them know when they should come back because you have new products that will interest them?

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Impactful Email Marketing Using Behavioral Analytics to Create Relevant Messages

Author : Sally Lowery Online Marketing Manager Bronto Software

As web analytics gains momentum, the question remains, “How do we make it actionable?” An ongoing challenge of the email marketer is translating valuable web data to create more relevant campaigns. Having the ability to take your email marketing/web analytics integration beyond traffic analysis, to gather specific data in real-time on your prospects and customers builds true relationship email marketing.

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Search Engine Marketing Striking the Right Balance

Author : MarketLive

Search is a dominant driver of eCommerce business. Fully 32% of online purchases start at a search engine; of those purchases, many are from new customers, with 53% of first-time buyers initiating their new relationships with merchants via search. But which search engine is right for your business – and what’s the right mix of paid and natural search investment?

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The customer is king – even in an online shop

Author : Avail

Every month neckermann.de has 132 million online visitors. Despite this large number, every individual visitor receives a tailored shopping experience. To ensure this kind of quality service and personalized shopping – ranging from baby buggies to digital cameras – neckermann.de has used the services of Avail Intelligence and implemented Avail's eMarketing Suite.

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Venda Wilkinson Plus

Author : Venda Ltd

After a rigorous selection process we selected Venda because we felt they provided the best solution to our needs. We signed the contract with Venda in January 2007. By working closely with the Venda team we were able to launch our new Website in July 2007 with over 8,000 Sku’s. During this short period we agreed, developed and built the functionality.

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Venda Republic Merchant Case Study

Author : Venda Ltd

We faced a number of significant challenges when launching our transactional website and the Venda platform has proved itself extremely flexible and capable in helping us meet these challenges. Its strong SEO features have enabled us to reach new customers at minimal cost. The ability to make significant changes to the presentation layer of the site has enabled us to effect such changes entirely in-house – such flexibility is a huge asset to a fast-moving business like Republic.

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Venda High and Mighty Case Study

Author : Venda

High and Mighty’s core objective was to expand the online operation following fantastic success recently. We have been very satisfied with the service and support given by Venda over the last 3 years, in which time our online store has become a significant part of our business.

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Venda De Beers Case study

Author : Venda

De Beers’ core objectives were to increase footfall in all stores and to open a multi-channel approach to selling our diamonds. We chose Venda to design, build, host and manage a sophisticated transactional website. Venda was not only able to meet our aggressive implementation date for all 3 sites, but also had the service and technology infrastructure behind its features and functionality to meet our needs.

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Engaging Your Subscribers Using Interactive Media in Email

Author : Sally Lowery Online Marketing Manager

When referring to email marketing, the terms “relevance” and “engagement” have been more than overused, but unfortunately, the message doesn’t seem to be hitting home to quite a few email marketers. In a web 2.0 savvy world, the need for email marketers to be smarter with their email marketing tactics becomes even more of a necessity.

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Email Basic But Effective

Author : MarketLive

These days, email is overshadowed by the bright hype of social computing. But despite the enticements of Facebook, YouTube and more than 100 million blogs, consumers still rely on email as by far their most frequent online activity. 91% of online consumers have used email, according to the Pew Internet Project, whereas social computing activities rate no higher than 36%.

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Barloworld Optimus Optimiza makes Kwik-Fits Supply Chain Fitter

Author : Barloworld Optimus

“We now have a resilient and industry-leading supply chain that enables us to continue growing in the UK and to manage our costs better in the future” says Chris Bosworth, Kwik-Fit’s Marketing and Business Development Director.

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Coremetrics Contextual Cross Selling

Author : Coremetrics

Increasing revenue and profitability through more relevant cross sell
The staggering number of options available to online consumers is empowering. It’s also overwhelming. Consumers are increasingly confused and uncertain about product choices.

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Coremetrics Winning in a Web 2.0 World Metrics-Driven Success

Author : Coremetrics

Web 2.0. You can’t turn around without hearing this buzzword. What is Web 2.0? And what does it mean to you?
The term “Web 2.0” encompasses multiple trends and many different technologies. For marketers, the underlying issue is that consumers are becoming more sophisticated, engaging in longer term relationships, and maintaining greater control over their online experiences.

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Coremetrics Increasing Email Relevance Five Best Practices that Drive ROI

Author : Coremetrics

Email is an important channel not only for driving brand awareness and site traffic but also for one-to-one communication that offers the potential to increase customer retention, loyalty, and lifetime value.

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Coremetrics The Essential Guide to Web Analytics Vendor Selection

Author : Coremetrics

A major advantage of online commerce, particularly over other channels, is the ability to track and synthesize far more information about your customers. You are able to follow their online behavior in detail, collecting and maintaining information in a database. However, simply gathering information is not enough, as the ability to collect, analyze, and take action on the data will ultimately determine your level of success.

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Coremetrics Optimizing Your Marketing Mix in a Down Economy

Author : Coremetrics

Marketers in online businesses are challenged to maximize the return on their budget in light of an increasing array of marketing opportunities and rising program costs. In addition, based on their marketing objectives, they need to suitably allocate their limited marketing dollars among programs that drive their acquisition, conversion, and retention goals.

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MarketLive Unveils Industry First Commerce-as-a-Service Offering, MarketLive Intelligent Commerce

Author : MarketLive

Dynamic Combination of MarketLive Intelligent Commerce Platform™, Intelligent Commerce Solutions™ and Intelligent Commerce Connections™ Empower Superior eCommerce Businesses

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MarketLive Customer Experience - The Key to Success in a Challenged Environment

Author : MarketLive

After a challenging holiday season, merchants now face seeminglyparadoxical imperatives in 2009: Continue eCommerce growth while holding the line on expenses. Now more than ever, merchants must invest wisely to stay competitive.

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MarketLive Performance Index - Marketing in a Down Economy Balancing Priorities for eCommerce Growth

Author : MarketLive

If chaos brings opportunity, then eCommerce merchants have brighter horizons than ever. With spending lagging due to the continuing economic crunch, now is the time for savvy merchants to align their marketing strategies to take advantage of the rebound when it comes.

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Bronto Re-mailing Targeting Those That Do not Open

Author : Michael Brooks and Sally Lowery Bronto Software

With the proliferation of SPAM and other unwanted email, getting your message to the inbox and opened has become a significant challenge. Once you’ve done all you can to craft a relevant, effective message and compelling subject line, the decision to open rests entirely on your recipient. Re-mailing is an effective and efficient tactic, giving your message a second chance at the elusive “open” without additional investment.

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Bronto Software Effectively Grow Your List Organically

Author : Sally Lowery Online Marketing Manager

You’ve crafted a highly dynamic, engaging email campaign…now what? Without a list to send it to, the email campaign is worthless. Acquiring addresses is as essential as creating a targeted message. So where do you start? First, it’s important to understand the CAN-SPAM requirements for commercial email as well as how the definition of SPAM has changed over time. According to CAN-SPAM regulations, you must receive permission from your email recipient in order to send commercial or bulk email.

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Bronto Software The Need For Ease

Author : Sally Lowery Online Marketing Manager

Even if you’re new to email marketing, it will come as no surprise that relevance and timeliness drive responses today, not the generic mass email blasts that once did. The reason? Your customer and prospects inboxes are full and in order for you to stand out, your messages have to relate to them instantly. An easy, and often overlooked way, of expanding a successful email marketing program, is to include transactional and trigger-based email campaigns. These types of campaigns are effective because they are based on your customer behavior or action taken versus a marketing push strategy that many companies use today.

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Avail Social Search Optimizer

Author : Avail

Social Search Optimizer™ is a module in the Avail eMarketing Suite™ from Avail Intelligence that utilizes the Collective Wisdom by recommending the search results that most probably appeal to the customer, based on a search word or phrase on the search page.

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Avail Customer Interaction Broker

Author : Avail

Customer Interaction Broker™ is a module in the Avail eMarketing Suite™ from Avail Intelligence that utilizes the Collective Wisdom to enable your customers to help each other discover, become acquainted with and use your products.

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Avail Selections reaps rewards of smart investment

Author : Avail

Online retail continues to steal a march on the high street, with year-on-year growth in online shopping in September reaching 14 per cent according to the IMRG Capgemini E-tail October Index. While online shopping will not replace other mediums completely, it is a channel that retailers large and small must explore, as it is redefining the market and changing the way products are bought and sold. Selections is one retailer that understands the importance of maximising sales opportunities with a minimal outlay of resources.

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Avail White Paper Behavioral Merchandising

Author : Avail

Behavioral Merchandising is the art of using customer behavior to place, promote and display products in order to maximize retail sales revenue. In an online retail context examples includes using data on where visitors come from, what they search for, what they click on and what they buy - to drive as relevant product promotions to each visitor at every point of interaction as possible.

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Intel Virtualization Technology and Intel Active Management Technology in Retail Infrastructure

Author : Intel

Enabling a Robust, Reliable and Manageable Retail Infrastructure Solutions at Low Total Cost of Ownership (TCO).

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IBM Blueprint For Supply Chain Visibility

Author : IBM

Service-oriented architecture can help drive agility, supplier collaboration and demand driven replenishment.

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The Pathway to Profit and Competitive Advantage

Author : SAP

Over the last decade, a powerful mandate for sustained business productivity has emerged: to design, alter and, combine products and services to profitably and efficiently meet the needs of customers.

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Issues with Supply Chain and RFID in the Retail Industry

Author : SAS Institute Inc.

The retail industry is experiencing problems in the supply chain because there is no formal collaboration between the retailer and supplier.

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Aldata Survival of the Fittest

Author : Aldata

How leading Retailers are positioning themselves for profitability and strength in a tough economy

The current economic climate is creating a whole new set of challenges for U.S. retailers as consumers cut back, trade down or delay purchases. Fearing that 2008 may be the most challenging period since the 1991 recession, many retailers have slimmed offerings, cut inventory, closed stores and sliced payroll.

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GXS Driving Business Value Through B2B Outsourcing

Author : GXS

For many years, business process outsourcing (BPO) has been identified as a strategic trend for many industries. As an organization exclusively focused on business-to-business (B2B) e-commerce, GXS recognized a unique opportunity to address the substantial barriers and obstacles plaguing our customers’ ambitions to optimize their supply chain and better serve their customers.

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Accenture Human Capital Development Framework

Author : Accenture

Thanks to the Accenture Human Capital Development Framework, Sinclair Knight Merzenhances its strong human capital foundation to achieve better business performance.

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Capgemini Sumtotal Customer Success

Author : Capgemini

With offices across Europe, North America and the Asia-Pacific region, Paris-based Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. In North America, Capgemini’s Project and Consulting practice is among 4,000 employees who provide clients with capabilities to achieve results through a unique way of working, which Capgemini calls the “Collaborative Business Experience.”

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Case Study Client Reed Business

Author : Tracom

Every executive understands the need for leadership development, but implementing a strategic and effective leadership program is not easy. Too often companies simply talk about leadership development but lack the capacity to bring the ideas to fruition.

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The PCI Data Security Standard for Merchants Demystified

Author : Copyright ComplyGuard Networks Inc

Abstract: This white paper, published in July 2006, provides all merchants who conduct transactions with VISA, MasterCard, Discover, JCB and American Express with a clear overview of the latest compliance regulations effective July 18, 2006 and the steps they need to take to demonstrate required validation.

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Frankfurt energy supplier Mainova AG relies on McAfee for its network security

Author : McAfee

The Mainova AG company, formed from the 1998 merger of Stadtwerke Frankfurt am Main GmbH and Maingas AG, provides the Rhine-Main region with a reliable supply of environmentally-friendly electricity, natural gas, heat, and water. The organisation develops innovative supply strategies, advises its customers on energy-saving, and operates ultra-modern power plants.

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Top 10 Ways to Increase Enterprise Security While Reducing Costs

Author : Oracle

The Internet continues to transform business processes at unprecedented speeds. Even the most agile enterprises have found that they can do more with less by rebuilding their business models around e-mail, Web-based commerce, and network-centered applications.

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Retail Help Desk Operations Putting Help Desk Operations at the Heart of a Retail Business

Author : Retailassist

In a retail world built on technical environments that are multi-faceted, multi-channel and increasingly complex, the Help Desk can constitute a valuable hub. As such, it should be moved up the company hierarchy to a position that reflects its critical role.

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Store System Selection An Executive Guide

Author : Retailassist

The point of sale (PoS) is the ultimate battlefield for retailer differentiation. It is here that the hearts, minds and wallets of the buying public are won. It is therefore not surprising that retailers often pay more attention to technology available to improve their performance in this area than they do to less visible back-office functions.

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Dan Smith discusses the benefits of IT outsourcing and provides tips for success

Author : Retailassist

Dan Smith of retail-only solutions and services provider, Retail Assist, discusses the benefits of IT outsourcing and provides tips for success when selecting and working with a partner

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iCIMS ATS Evaluation Process

Author : iCIMS

Finding the right applicant tracking system that meets all the needs of your organization can be an overwhelming task. It can be a challenge even knowing where to start and how to compare each solution. You will find important areas to investigate, questions to ask and responses to analyze during the evaluation process that will serve as a useful tool. This document is designed as an educational tool to guide your company in the search for the proper solution.

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iCIMS Tips for Recruiting in a New Landscape

Author : iCIMS

A New Landscape
What is Web 2.0? Many recruiters are still confused as to what Web 2.0 really is and how they can incorporate it into their recruitment process. Yet once recruiters understand the new Web 2.0 world, they can leverage emerging social media tools and gain a competitive advantage in an increasingly competitive business world.

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Leading Sporting Goods Corporation Achieves EEO OFCCP Success with iCIMS

Author : iCIMS

Compliance with EEO/OFCCP regulations is a top priority for today’s corporations. However, many companies struggle to provide accurate reports in a timely, efficient manner. adidas was no different.

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Creating the Ultimate Candidate Experience

Author : iCIMS

Best Practices from Industry Experts & FedEx Recruitment
Today You’ll Learn:
- How to improve your career site’s search engine rankings cost-effectively
- How to attract & retain top talent through Candidate Relationship Marketing strategies
- Tips to delivering a consistent employment brand across all touch points
- Key Candidate Experience metrics and reports

Download the .ppt presentation or watch it online

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Wipro Achieving Seamless Cross Channel Execution

Author : Wipro Technologies

As a retail professional, your world is increasingly complex. A constantly evolving competitive landscape, expanding product assortments, and the proliferation and diversification of selling and fulfillment channels all create new challenges daily. But, perhaps the most fluid aspect of your world is the ever-evolving and escalating expectations of your customers.

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iCIMS Liz Claiborne Case Study

Author : iCIMS

iCIMS helped Liz Claiborne maintain unique product-line branding while managing applicants from a central location.

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Argility A New Way of Doing Business

Author : Argility Ltd.

A new world is opening up, a new style of solution and a new way of delivering that solution. Who said that software manufacturers do not listen? Andrew Blatherwick, executive director at Argility, thinks they have listened and can deliver a better way of doing business. Not all retailers are the same. There are many different types of retailer, they have different requirements and therefore packaged solutions have to be designed to include all the functions and features that will address these many differences, and with this the overhead that entails. Very few retailers use all the functionality of a package, there is a huge redundancy at implementation and over time this gets larger as the package develops and you take the upgrades.

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Wipro Foundations of a Seamless Customer Experience in Retail

Author : Sat Vijayaraghavan, Wipro Technologies

This paper focuses on specifically on what a seamless customer experience means in the retail world. Though the focus is just on retail the basic framework can be applied to other lines of business as well. Retailers are increasingly focusing on creating a seamless customer experience. In the article titled “Creating the Seamless Customer Experience”, the authors indicate that a clear multichannel strategy is a requisite for seamless customer experience. They further indicate the power behind seamless customer touch points across various channels.

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Bazaarvoice Online Consumer Opinions/Use of User Generated Content in the UK

Author : Bazaarvoice

Bazaarvoice has approached JupiterResearch to offer an unbiased research study that will educate the marketplace and bring attention to Bazaarvoice with regard to trends in Great Britain for user generated content. The study will offer insight into online consumer behavior, preferences, and opinions related to the use of such content.

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Bazaarvoice Driving Channel Sales with User Generated Marketing

Author : Sam Decker CMO Bazaarvoice

This whitepaper attempts to answer these key questions and introduce a new strategy for using the customers’ voice to market through the channel.

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Bazaarvoice Boosting Natural Search Traffic using Ratings and Reviews

Author : Jeff Watts SyndicateVoice Product Manager Bazaarvoice

Driving traffic from natural search is increasingly competitive and expensive. Online marketers are seeing their operational costs go through the roof just to maintain a consistent level of spending. At the same time, more than three out of every four shoppers are using product ratings and reviews written by other customers to help make a purchase decision. This whitepaper explains how you can employ the content written by your customers to help drive down your acquisition costs and improve the efficacy of your search engine marketing.

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Bazaarvoice Driving Sales with User Generated Content

Author : Sam Decker CMO Bazaarvoice

How Word of Mouth Impacts Manufacturers Online

Today’s consumer is inundated with advertising. It’s so ubiquitous, it becomes ignored. What’s more, 75% of people don’t believe that companies tell the truth in advertisements, according to Yankelovich, a consumer research company.

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Bazaarvoice The CFO’s Favorite Marketing Program in Tough Times

Author : Sam Decker CMO Bazaarvoice

You have probably read and seen enough in the news about impending recessionary times. If nothing else, the media’s coverage may create a self-fulfilling prophecy by changing our purchasing habits!

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Moss Bros tailors IT with Argility

Author : Argility Ltd.

Moss Bros, the UK’s number one branded suit specialist, has implemented the Argility Merchandise Management solution, from retail systems specialist Argility, to improve stock allocation, planning, orders, suppliers and promotional and clearance activities across the business.

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Wipro Search Engines And The Online Retailer The Unsynchronized Waltz

Author : Wipro

The Search engines such as Google, Yahoo and their kin play a vital role in the chaotic world of internet today. They provide internet users a way to find information that they are looking for online that is not navigable given the distributed and web like structure of information on the internet.

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Wipro Consumer Spending and Retailer Strategies In The Current Economy

Author : Wipro

A research paper on the state of the current economy in the perspective of retailing, how consumers’ spending patterns are changing, what are some of the retailers’ reactions and what areas do retailers need to concentrate on in the short term future.

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MotionPoint Web gurus help retailers find a common language

Author : MotionPoint

The Financial Times recently posted an article discussing MotionPoint’s solution to the problem of getting a single website to speak more than one language.

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MotionPoint Explore the economic impact of website language management at Delta Air Lines

Author : MotionPoint

This Delta Air Lines translation case study offers important lessons for companies considering a multi-lingual website.

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Screen Red The only way to do it

Author : Screen Red

The effectiveness of advertising at the Point of Sale (POS) is an indisputable fact in the marketing world, and further validated by the compelling statistic that 75% of all buying decisions are made at the POS

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Feeding the Digital Sigange Monster

Author : Scala

A guide to not going broke after the customer says “yes”!

So you’re going ahead with your digital signage network. That’s great. Now what? How do you make sure that you don’t go bankrupt in the process? What? I’ve already financed the hardware. Surely that’s the hard part, right?

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Retail IT Meets Video Cisco Makes Digital Signage Play Over the Network

Author : Cisco

If you are a retailer, you are already well aware of the myriad challenges your company faces today: The retail industry is highly competitive, and most retailers operate on narrow margins.

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Pixel Inspiration Healthcare Services

Author : Pixel Inspiration

The healthcare sector is uniquely positioned to benefit from the use of Digital Signage – the use of large format LCD or Plasma displays to inform, communicate and direct a public or internal audience.

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Pixel Inspiration Automotive Retail

Author : Pixel Inspiration

The days of in-branch product and brand marketing with static displays and posters are numbered. Instead, companies are waking up to technology that offers a flexible and dynamic new way to build their business through the development of their own digital TV channel and dynamic signage.

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Pixel Inspiration Digital Signage Networks Theory, Psychology, and Strategy

Author : Pixel Inspiration

Digital signage networks (DSNs) are any digital display system that receives content from a centralised control system that is capable of controlling the content in a flexible and dynamic way. Such networks come in a vast array of forms and are used to achieve many different goals. Some examples include: in-store point of sale or shelf edge systems, airport arrivals and departures, shopping centre kiosks and LED billboards in public dwell zones such as mainline stations.

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Pixel Inspiration Retail and Banking

Author : Pixel Inspiration

The days of in-branch product and brand marketing with static displays and posters are numbered. Instead, companies are waking up to technology that offers a flexible and dynamic new way to build their business through the development of their own digital TV channel and dynamic signage.

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Pixel Inspiration Corporate Communications

Author : Pixel Inspiration

The days of simply broadcasting BBC News 24 in reception and breakout areas are dying out. Instead, companies are waking up to technology that offers a flexible and dynamic new way to build their business through the development of their own personalised TV channel.

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C-nario Innovative Digital Signage at Heart of Club Med Repositioning

Author : C-nario

Club Méditerranée, commonly known as Club Med, is a French corporation and a major player in the tourism sector, with a network of travel agencies and vacation resorts located in over 50 countries worldwide.

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C-nario The Digital World of Europes Hottest Entertainment Venue

Author : C-nario

The Millennium Dome, located on the bank of the Thames River in Greenwich, London, had stood deserted for a number of years when the Anschutz Entertainment Group (AEG, www.aegworldwide.com) decided to renovate and transform the forgotten attraction into the largest entertainment venue in Europe.

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C-nario McDonalds Singapore Digital Signage Based Interactive Community

Author : C-nario

At-Life, a Singapore-based content provider, launched a high-quality digital-signage network across 127 McDonald’s Singapore restaurants enhancing restaurant ambiance, increasing brand awareness and promoting community among customers. Using top-of-the-line technology, C-nario and partner ABI provided a unique messaging, advertising and interactive experience, creating a compelling ambiance, encouraging interactive communications and creating targeted platforms for advertisers.

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C-nario JFK Airports Digital Moving Walkway

Author : C-nario

JFK International Airport is among the busiest US airports, with over 50 million passengers a year. JCDecaux leveraged the high-traffic venue to increase revenue and create a unique experience. C-nario provided breakthrough digital-signage solutions to generate a high-impact campaign, transforming the American Airlines terminal into a riveting digital environment.

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Retail Case Study Gypsum Management and Supply, Inc

Author : OKI Printing Solutions

Gypsum Management & Supply, Inc. is the largest independent distributor of drywall, acoustical and other specialty building materials in the United States. The $700 million company operates in 26 states, through a network of 44 subsidiary companies and more than 150 distribution centers. Gypsum and its subsidiary companies distribute over 10,000 building material products, systems and services to meet the needs of residential and commercial projects.

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OKI Printing Solutions C7000 Series Case Study

Author : OKI Printing Solutions

Founded in 1968, Sam Ash is the #2 music instrument retailer in the U.S. with approximately 50 stores in 15 states. Sam Ash sells sheet music, recording equipment, electronics, lighting, computers, software, as well as custom-built instruments and music clinics. It is a privately-held and family run company with about $350 million in annual sales.

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GoldTech 21st Century Technology Retail Management Systems

Author : GoldTech Inc

Functionality, Speed and Reliability: Greater operating efficiencies achieved rapidly throughout the retail enterprise and at considerably lower cost.

Overcoming common-sense, linear thinking when assessing technology requirements for 21st Century retail operations is a critical planning skill. Globalization takes on an entirely different meaning when enabling technologies and their growth in functionality are factored into the business model. Competition in all areas of the retail business endeavor will increase in volume and effectiveness faster than ever experienced in human history and the trend will accelerate far faster than most are anticipating. The competitive issue is not the rise of China, India, Vietnam, Korea, Brazil, etc.; it is “The Rise of the Rest”---all of the developing nations.

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MotionPoint Should your website speak Spanish

Author : MotionPoint

Build your case for targeting the $1 trillion U.S. Hispanic market.

Hispanic consumers now represent approximately 15% of the U.S. consumer base and are growing rapidly. They are a culturally and linguistically diverse group and are engaged in ways that differ from non-Hispanics.

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BT The Multichannel Swap Shop

Author : Dr Nicola Millard Customer Experience Futurologist BT Global Services

Customers today are changing more than the organisations that serve them. As customers gain access to more channels and increasingly sophisticated technologies, they are becoming armchair researchers, using multiple channels to get access to the best value propositions, information and advice. They naturally exploit the various strengths and weaknesses of the channels given to them. They are, however, technology agnostic – they interact with companies rather than channels and expect the web channel, contact centre and face-to-face channel to have an awareness of their actions regardless as to which channel they have used before.

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BT Multichannel approach delivers business growth

Author : BT

BT Expedite has helped Mosaic Fashions launch transactional web-based stores for its brands, providing customers with innovative service options

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Beating the Browser Wars How to Win the Battle for Web Performance

Author : Gomez

The battle lines are drawn. Google is challenging Microsoft’s supremacy with a browser of its own, Chrome. Microsoft is firing back with the latest iteration of Internet Explorer, IE8. Mozilla’s open source browser, Firefox, continues to win converts. And Apple refuses to leave the field of battle, pursuing upgrades to its contender, Safari.

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No More Guesswork A Better Way to Measure Understand and Improve the Online Customer Experience

Author : Gomez

Great companies of all kinds work hard to provide an excellent customer experience. Leading Web companies are no different, but the technology they need to monitor experience levels online has been slow to develop and frequently flawed.

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Improving SLA Management Best Practices for Managing SLAs in Complex Application and SOAs

Author : Gomez

How companies negotiate, create and manage their service-level agreements (SLAs) is undergoing rapid change in enterprises today. While more managers recognize the importance of service-level agreements in defining acceptable levels of IT service, leading organizations are taking them much further. No longer content to measure IT performance simplistically by noting such factors as whether a site is up or down, they monitor key business processes throughout the enterprise that have a real impact on revenues and profits. These leaders view SLAs and service-level management as a critical step leading toward true alignment among IT groups, external service providers and business management.

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The 8 Immutable Laws for Delivering Quality Web Experiences

Author : Gomez

On the web, your site is your business. Every slowdown or frustration felt by your customers will not be dismissed as an Internet problem, but will be experienced as a customer service issue that directly affects your brand. If you’ve already completed the Web Experience Challenge, you’ve acquired a sense of how your online business measures against the expectations you’ve established for it — and the kind of experience you want to provide to customers. Now’s the time to take your ability to deliver quality user experiences to the next level. The following checklist of action items come from the winner’s circle — they are the best practices embraced by the best businesses on the web. By adopting them as your own, you’re better positioned to drive online revenue and reduce the risk of customer frustration, lost sales and diminished brand image.

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Gomez 10 Performance Management Best Practices

Author : Gomez

Whether shopping for a sweater at a major department store , making a plane reservation through a call center, or checking an account balance with a teller at your local bank, your customer experience is very important. So, is this any different for online customers? Hardly. But believe it or not, some of the best-known companies in the world have mastered and maximized, measured and manipulated their offline environments on a quest for maximum results, but have missed the point with their online channels. As different as the online world may seem by comparison, a fundamental truth remains exactly the same: if you make products and services hard to find, hard to buy, or create a poor shopping environment, customers won’t buy.

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GoldTech Retail Manager System Definition and Features Overview

Author : GoldTech Inc

GoldTech Retail Manager is a richly featured, market-leading POS and Store Management software system. The design goals of ease of use, market-leading fault tolerance, unlimited scalability, blazing speed and world-class reliability are illuminated in the selected features outlined below. While GoldTech Retail Manager was developed to deliver 21st Century performance, it was also designed to be the best-cost solution, both short and long term.

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Cayin FamilyMart Roll Out A 1500-Site Island-Wide In-Store TV Network

Author : Cayin Technology Co Ltd

FamilyMart, an international convenience store chain, has decided in 2006 to utilize its strength in retail to deploy an in-store TV network in its high density outlets in Taiwan, which currently counts more than 2000 stores. PilotTV, a pioneer digital media company, has incorporated with FamilyMart to host the up-to-present local largest in-store TV network, Fami Channel.

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BT Expedite Making Multi-Channel Retailing Work for You

Author : Martec International Ltd

Multi-channel retailing represents a huge opportunity for retailers to improve customer service, customer retention and increase sales. The purpose of this white paper is to provide some practical guidance for retailers who are either looking to add existing sales channels or who are already multi-channel operators and want to grow more rapidly.

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Cayin Monarch Skyline Hotel Uses Digital Signage to Establish Its High-Quality Brand Image

Author : Cayin Technology Co Ltd

Monarch Skyline Hotel, located in Taoyuan Taiwan, has been regarded as one of the best five star hotels in local area. To elevate the quality of ambiance and service and to build entrepreneurial image, Monarch decided to replace traditional bulletin boards and information signs with CAYIN Technology’s complete digital signage solutions. The deployment of digital signage players and servers integrated with high definition displays enables diversified information to be presented through a high-quality public communication platform providing customers with brand new visual experiences.

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GoldTech Going for gold Podcast Transcript

Author : GoldTech

Retailers’ greatest nightmare is experiencing store system failure: networks going down, registers crashing, and customers being unable to complete purchases. But with the right retail management system in place, this fear need never be realized, pledges Kelly Orr (GoldTech) to GRM’s Rachel Allen.

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Argility Shopping for solutions Podcast Transcript

Author : Argility Ltd

Retail is a dynamic industry requiring dynamic solutions. GRM’s Rachel Allen asks Andrew Blatherwick (Argility) how he can help retailers keep their in-store systems up to date without sacrificing ease of use.

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Activ8-3D Projecting profits Podcast Transcript

Author : Activ8-3D

In harsh economic times, it’s imperative for retailers to find new and innovative ways to draw attention to their products. Simon Humphreys (Activ8-3D) promises GRM’s Prerna Mankad that 3D-holograms are sure to catch the eye of potential customers.

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