Author : Patricia Seybold Group
Matthew Lees is an Analyst, Consultant and Vice President at the Patricia Seybold Group.
He brings over 15 years of experience in helping organizations leverage technology to build stronger relationships with customers. As an analyst in the group’s Customers.com Research Service, his current research is focused on social software and online customer and partner communities, specializing in the business impact of social software, particularly ROI, and the related organizational challenges.
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