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Retail Essentials >> Featured Analysts

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Simon D. Ellis, Practice Director

Author : Global Retail Insights, An IDC Company

Simon D. Ellis is currently a Practice Director at Global Retail Insights, one of IDC’s industry research companies that addresses the current market gap by providing fact-based research and analysis on best practices and the use of information technology to assist clients in improving their capabilities in key process areas.

0 Review

Robert Parker, Group Vice President, Industry Insights

Author : Global Retail Insights, An IDC Company

As Group Vice President, Robert is responsible for the research direction at both Manufacturing Insights and Global Retail Insights, two of IDC’s industry research companies that provide global, fact based research and analysis on best practices and the use of information technology that assists clients in improving their capabilities in key process areas.

0 Review

Rizwan Tayabali, Senior Management Consultant, Charteris

Author : Author

Rizwan is a Senior Management Consultant specialising in Retail and Customer Centricity at Charteris.

0 Review

Matthew Lees, Analyst, Consultant & Vice President, Patricia Seybold Group

Author : Patricia Seybold Group

Matthew Lees is an Analyst, Consultant and Vice President at the Patricia Seybold Group. He brings over 15 years of experience in helping organizations leverage technology to build stronger relationships with customers. As an analyst in the group’s Customers.com Research Service, his current research is focused on social software and online customer and partner communities, specializing in the business impact of social software, particularly ROI, and the related organizational challenges.

0 Review

Leslie Hand, Research Director, Global Retail Insights, An IDC Company

Author : Global Retail Insights, An IDC Company

As Research Director for Global Retail Insights, Leslie Hand provides fact-based research and analysis for GRI's Supply Chain, Merchandising and Demand Management service. She also provides thought leadership on Sustainability, IT for Green and RFID.

0 Review

Kasey Lobaugh, Principal, Deloitte Consulting

Author : Deloitte Consulting

Kasey M. Lobaugh is a Principal in the Kansas City office of Deloitte Consulting LLP (1100 Walnut Street, Suite 3300, Kansas City, MO 64106, www.deloitte.com).

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Ivano Ortis, EMEA Research Director, Global Retail Insights, An IDC Company

Author : Global Retail Insights

Ivano Ortis is EMEA Research Director with Global Retail Insights, an IDC Company.

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Increasing Retail Productivity Enterprise-Wide Business Intelligence

Author : Sahir Anand and David Hatch

Aberdeen's January 2008 benchmark report Business Intelligence in Retail:A Best-in-Class Roadmap for Performance Improvement, revealed the difficulties related to data integration, cleanliness, and alignment of business processes to the metrics that drive effective planning and decision-making at the corporate network, stores, and other channels. This report focuses on the ability of retailers to tap into enterprise-wide Business Intelligence (BI), to improve the 360 degree-view of the customer, optimize financial performance, and remove enterprise-wide wasteful spending in the current recessionary global economy. Aberdeen will detail the ways by which enterprise-wide BI tools can be used by retail companies to improve customer knowledge, gain visibility across the enterprise, and understand drivers for financial performance. Full report

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Precision Merchandising Improving Profitability through Laser-like Targeting

Author : Benjamin Ream

Aberdeen surveyed over 100 retail enterprises between September and October 2008 to determine what pressures are leading many retailers to create customized, "precision" merchandise assortments across all channels. The report delineates the disconnect shoppers feel when receiving high levels of personalization in many aspects of their life, but ironically, not in retail. Our research shows how retailers are responding to this disconnect by gathering, aggregating, and analyzing customer, merchandise and selling channel data, devising assortments that are specifically created for that group of customers, stores, or selling channel. Summary here; full report found at: this link

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Prospects for Digital Retail Revolution and Avenues for Better Integration

Author : Sahir Anand and Chris Cunnane

What is the current state of multi-channel retailing, and the future implementation of the digital and mobile channels? Summary of report here, and please visit here for access to the full report.

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Cutting Edge Customer Loyalty

Author : Sahir Anand and Chris Cunnane

Aberdeen data reveals that currently 65% of retailers lack fully-automated loyalty process tools at the Point-of-Service (POS) The inadequacy at the POS indicates that there exists a "large customer service process and technology gap" at the focal point of customer service in retail. Considering that the store environment still retains the highest share in sales volume for a multi-channel retailer, this shortcoming directly undermines the ability of a retailer to harness long-term and profitable customer relationships. Summary here; full report can be accessed here.

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Sahir Anand Senior Research Analyst Aberdeen Group

Author : Author

Sahir Anand focuses on technology and process management practices in retail, and the interplay between retail and consumer goods. Anand’s work is related to use and adoption of technologies and processes that aid optimization and efficiencies in the multichannel retail environment.

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Nari Viswanathan Research Director Supply Chain and Logistics Aberdeen

Nari Viswanathan is Research Director in Aberdeen Group's Supply Chain & Logistics Practice.

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Steven Keith Platt Director Platt Retail Institute

Author : Author

Steven Keith Platt is the Director of the Platt Retail Institute, an at-retail marketing research, consulting and analytics firm. PRI is widely regarded as the worlds leading expert in research and consulting to retailers, banks, media companies and other stakeholders in the digital communications network industry.

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Alan Bird President PCI Security Alliance

Author : Author

Alan, President of PCI Security Alliance, has over 25 years experience in a broad range of positions in both customer and vendor companies.

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Aravindh Vanchesan Program Manager Retail Systems Unit Frost & Sullivan

Author : Author

Aravindh Vanchesan is Program Manager, Retail Systems Unit, with the Frost & Sullivan North American ICT Practice. He focuses on monitoring and analyzing emerging trends, technologies and market dynamics in retail markets worldwide.

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Bob Russo General Manager PCI Security Standards Council

Author : Author

Bob Russo is the first General Manager of the PCI Security Standards Council.

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Mobile Payments in Retail

Author : Sahir Anand

Between August and September, 2008, Aberdeen surveyed 180 companies to outline the implications and trends related to proximity mobile payments. Specific emphasis was placed on mobile Near Field Communications (NFC), an advanced contactless form factor, and mobile wallet software applications (definitions in the appendix section). This report details the key drivers and challenges that are shaping the prospects for mobile payments. For the complete report, visit: http://www.aberdeen.com/summary/report/benchmark/5299-RA-mobile-payments-retail.asp

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Quarterly Retail Analytics

Author : Platt Retail Institute

Volume VI, Issue III, Third Quarter 2008 Issue For more information, visit: http://www.plattretailinstitute.org/

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Instore Decision Making and the Transformational Impact of Digital Signage

Author : Steven Keith Platt

Steven Keith Platt critically examines the mantra that "70% of purchase decisions are made in the store," and looks at the role digital signage has to play in reaching out to customers. For a full list of Platt's studies and white papers, visit: www.plattretailinstitute.org/research4sale.html

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Jayson Saba Senior Research Associate Aberdeen Group

Author : Aberdeen Group

Jayson Saba is responsible for research and analysis in the Human Capital Management practice. The area encompasses a bevy of technologies from enterprise-wide human resource systems to more specific solutions such as those addressing employee performance, succession planning, and talent acquisition.

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The Performance of Web Applications

Author : Bojan Simic

Customers are Won or Lost in One Second: Issues with application performance could impact overall corporate revenues by up to 9%. Average annual revenues for organizations that participated in Aberdeen's survey are $1.3 billion; this shows that application performance issues could impact revenues by an average of $117 million annually. As issues with application performance are impacting some of the top business goals, organizations are increasingly realizing the importance of optimizing performance of Web applications that are being used by their customers, prospects, partners and employees. To access the complete report, visit: http://www.aberdeen.com/link/sponsor.asp?spid=30411400&cid=5136

0 Review

Kevin Sterneckert Research Director Retail AMR Research

Author : AMR Research

Kevin Sterneckert brings more than 25 years of experience to his role as Research Director, Retail at AMR Research.

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Janet Sherlock Research Director Retail AMR Research

Author : AMR Research

Janet Sherlock brings more than 20 years of IT leadership and operational experience to her role as Research Director, Retail for AMR Research.

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Prasanna Prakash Research Analyst Retail Systems Unit Frost & Sullivan

Author : Frost & Sullivan

Prasanna Prakash is a Research Analyst with the Frost & Sullivan Information & Communication Technologies Practice.

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Kevin Martin Research Director Human Capital Management Aberdeen Group

Author : Aberdeen Group

Kevin has an extensive background working with vendors and end-users of technologies that drive human capital and business performance improvement.

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Derek Brink Vice President & Research Director IT Security Aberdeen Group

Derek Brink joined Aberdeen as a senior high-tech executive experienced in strategy development and execution, corporate / business development, and product management / product marketing.

0 Review

Retail Essentials