Case study

Southcentre's main goals are to provide a unique facility, making the shopping experience more comfortable, more convenient and less stressful. Southcentre is a family focused shopping centre, dedicated to meeting customer's needs and building and sustaining a healthy, thriving community. Southcentre offers amenities such as family washrooms and nursing rooms, 'Parent & Tot' parking stalls in the lot, complimentary strollers with children's programming, KidStop areas, interactive directories, complimentary wireless Internet, Comfy Kids Club, and Ticketmaster. 

Even with all of these great shops and services available, the mall undeniably had an older feeling about it. Management felt that a complete redesign would not only ensure they had the best retailer shops and services available, but that they would also have the best shopping experience for their guests. The renovations were extensive and included architectural designs with warm textures and rich colours, better and more efficient lighting, top of the line beautiful washrooms, a brand new 920 seat food court with soaring windows and themed comfort zones.