Case study

Do you have a pest control problem? If so, take it online and help may come quicker than you might expect. Like many other large global brands, Rentokil, the market leader in pest control, is so convinced that social media is a crucial area of brand awareness and customer engagement that it has a dedicated social media team tasked to listen and connect with customers online. 

The online conversations Rentokil is looking out for are picked up, managed and responded to using multi-language listening and tracking services from SentimentMetrics.com, with the aim of driving customer engagement and satisfaction as well as increasing the amount of enquiries for pest control services.