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Retail Essentials

Inside GRM

Featured White Papers

GoldTech Retail Manager System Definition and Features Overview

GoldTech Retail Manager is a richly featured, market-leading POS and Store Management software system. The design goals of ease of use, market-leading fault tolerance, unlimited scalability, blazing speed and world-class reliability are illuminated in the selected features outlined below. While GoldTech Retail Manager was developed to deliver 21st Century performance, it was also designed to be the best-cost solution, both short and long term.





Gomez 10 Performance Management Best Practices

Whether shopping for a sweater at a major department store , making a plane reservation through a call center, or checking an account balance with a teller at your local bank, your customer experience is very important. So, is this any different for online customers? Hardly. But believe it or not, some of the best-known companies in the world have mastered and maximized, measured and manipulated their offline environments on a quest for maximum results, but have missed the point with their online channels. As different as the online world may seem by comparison, a fundamental truth remains exactly the same: if you make products and services hard to find, hard to buy, or create a poor shopping environment, customers won’t buy.





The 8 Immutable Laws for Delivering Quality Web Experiences

On the web, your site is your business. Every slowdown or frustration felt by your customers will not be dismissed as an Internet problem, but will be experienced as a customer service issue that directly affects your brand. If you’ve already completed the Web Experience Challenge, you’ve acquired a sense of how your online business measures against the expectations you’ve established for it — and the kind of experience you want to provide to customers. Now’s the time to take your ability to deliver quality user experiences to the next level. The following checklist of action items come from the winner’s circle — they are the best practices embraced by the best businesses on the web. By adopting them as your own, you’re better positioned to drive online revenue and reduce the risk of customer frustration, lost sales and diminished brand image.





Improving SLA Management Best Practices for Managing SLAs in Complex Application and SOAs

How companies negotiate, create and manage their service-level agreements (SLAs) is undergoing rapid change in enterprises today. While more managers recognize the importance of service-level agreements in defining acceptable levels of IT service, leading organizations are taking them much further. No longer content to measure IT performance simplistically by noting such factors as whether a site is up or down, they monitor key business processes throughout the enterprise that have a real impact on revenues and profits. These leaders view SLAs and service-level management as a critical step leading toward true alignment among IT groups, external service providers and business management.





No More Guesswork A Better Way to Measure Understand and Improve the Online Customer Experience

Great companies of all kinds work hard to provide an excellent customer experience. Leading Web companies are no different, but the technology they need to monitor experience levels online has been slow to develop and frequently flawed.





Beating the Browser Wars How to Win the Battle for Web Performance

The battle lines are drawn. Google is challenging Microsoft’s supremacy with a browser of its own, Chrome. Microsoft is firing back with the latest iteration of Internet Explorer, IE8. Mozilla’s open source browser, Firefox, continues to win converts. And Apple refuses to leave the field of battle, pursuing upgrades to its contender, Safari.





BT The Multichannel Swap Shop

Customers today are changing more than the organisations that serve them. As customers gain access to more channels and increasingly sophisticated technologies, they are becoming armchair researchers, using multiple channels to get access to the best value propositions, information and advice. They naturally exploit the various strengths and weaknesses of the channels given to them. They are, however, technology agnostic – they interact with companies rather than channels and expect the web channel, contact centre and face-to-face channel to have an awareness of their actions regardless as to which channel they have used before.





GoldTech 21st Century Technology Retail Management Systems

Functionality, Speed and Reliability: Greater operating efficiencies achieved rapidly throughout the retail enterprise and at considerably lower cost.

Overcoming common-sense, linear thinking when assessing technology requirements for 21st Century retail operations is a critical planning skill. Globalization takes on an entirely different meaning when enabling technologies and their growth in functionality are factored into the business model. Competition in all areas of the retail business endeavor will increase in volume and effectiveness faster than ever experienced in human history and the trend will accelerate far faster than most are anticipating. The competitive issue is not the rise of China, India, Vietnam, Korea, Brazil, etc.; it is “The Rise of the Rest”---all of the developing nations.





Pixel Inspiration Corporate Communications

The days of simply broadcasting BBC News 24 in reception and breakout areas are dying out. Instead, companies are waking up to technology that offers a flexible and dynamic new way to build their business through the development of their own personalised TV channel.





Pixel Inspiration Retail and Banking

The days of in-branch product and brand marketing with static displays and posters are numbered. Instead, companies are waking up to technology that offers a flexible and dynamic new way to build their business through the development of their own digital TV channel and dynamic signage.





Pixel Inspiration Digital Signage Networks Theory, Psychology, and Strategy

Digital signage networks (DSNs) are any digital display system that receives content from a centralised control system that is capable of controlling the content in a flexible and dynamic way. Such networks come in a vast array of forms and are used to achieve many different goals. Some examples include: in-store point of sale or shelf edge systems, airport arrivals and departures, shopping centre kiosks and LED billboards in public dwell zones such as mainline stations.





Pixel Inspiration Automotive Retail

The days of in-branch product and brand marketing with static displays and posters are numbered. Instead, companies are waking up to technology that offers a flexible and dynamic new way to build their business through the development of their own digital TV channel and dynamic signage.





Pixel Inspiration Healthcare Services

The healthcare sector is uniquely positioned to benefit from the use of Digital Signage – the use of large format LCD or Plasma displays to inform, communicate and direct a public or internal audience.





Retail IT Meets Video Cisco Makes Digital Signage Play Over the Network

If you are a retailer, you are already well aware of the myriad challenges your company faces today: The retail industry is highly competitive, and most retailers operate on narrow margins.





Screen Red The only way to do it

The effectiveness of advertising at the Point of Sale (POS) is an indisput­able fact in the marketing world, and further validated by the compelling statistic that 75% of all buying decisions are made at the POS





MotionPoint Web gurus help retailers find a common language

The Financial Times recently posted an article discussing MotionPoint’s solution to the problem of getting a single website to speak more than one language.





Wipro Consumer Spending and Retailer Strategies In The Current Economy

A research paper on the state of the current economy in the perspective of retailing, how consumers’ spending patterns are changing, what are some of the retailers’ reactions and what areas do retailers need to concentrate on in the short term future.





Wipro Search Engines And The Online Retailer The Unsynchronized Waltz

The Search engines such as Google, Yahoo and their kin play a vital role in the chaotic world of internet today. They provide internet users a way to find information that they are looking for online that is not navigable given the distributed and web like structure of information on the internet.





Bazaarvoice Boosting Natural Search Traffic using Ratings and Reviews

Driving traffic from natural search is increasingly competitive and expensive. Online marketers are seeing their operational costs go through the roof just to maintain a consistent level of spending. At the same time, more than three out of every four shoppers are using product ratings and reviews written by other customers to help make a purchase decision. This whitepaper explains how you can employ the content written by your customers to help drive down your acquisition costs and improve the efficacy of your search engine marketing.





Bazaarvoice Driving Channel Sales with User Generated Marketing

This whitepaper attempts to answer these key questions and introduce a new strategy for using the customers’ voice to market through the channel.





Wipro Foundations of a Seamless Customer Experience in Retail

This paper focuses on specifically on what a seamless customer experience means in the retail world. Though the focus is just on retail the basic framework can be applied to other lines of business as well. Retailers are increasingly focusing on creating a seamless customer experience. In the article titled “Creating the Seamless Customer Experience”, the authors indicate that a clear multichannel strategy is a requisite for seamless customer experience. They further indicate the power behind seamless customer touch points across various channels.





Argility A New Way of Doing Business

A new world is opening up, a new style of solution and a new way of delivering that solution. Who said that software manufacturers do not listen? Andrew Blatherwick, executive director at Argility, thinks they have listened and can deliver a better way of doing business. Not all retailers are the same. There are many different types of retailer, they have different requirements and therefore packaged solutions have to be designed to include all the functions and features that will address these many differences, and with this the overhead that entails. Very few retailers use all the functionality of a package, there is a huge redundancy at implementation and over time this gets larger as the package develops and you take the upgrades.





Wipro Achieving Seamless Cross Channel Execution

As a retail professional, your world is increasingly complex. A constantly evolving competitive landscape, expanding product assortments, and the proliferation and diversification of selling and fulfillment channels all create new challenges daily. But, perhaps the most fluid aspect of your world is the ever-evolving and escalating expectations of your customers.





Creating the Ultimate Candidate Experience

Best Practices from Industry Experts & FedEx Recruitment
Today You’ll Learn:
- How to improve your career site’s search engine rankings cost-effectively
- How to attract & retain top talent through Candidate Relationship Marketing strategies
- Tips to delivering a consistent employment brand across all touch points
- Key Candidate Experience metrics and reports

Download the .ppt presentation or watch it online





iCIMS Tips for Recruiting in a New Landscape

A New Landscape
What is Web 2.0? Many recruiters are still confused as to what Web 2.0 really is and how they can incorporate it into their recruitment process. Yet once recruiters understand the new Web 2.0 world, they can leverage emerging social media tools and gain a competitive advantage in an increasingly competitive business world.





iCIMS ATS Evaluation Process

Finding the right applicant tracking system that meets all the needs of your organization can be an overwhelming task. It can be a challenge even knowing where to start and how to compare each solution. You will find important areas to investigate, questions to ask and responses to analyze during the evaluation process that will serve as a useful tool. This document is designed as an educational tool to guide your company in the search for the proper solution.





Dan Smith discusses the benefits of IT outsourcing and provides tips for success

Dan Smith of retail-only solutions and services provider, Retail Assist, discusses the benefits of IT outsourcing and provides tips for success when selecting and working with a partner





Store System Selection An Executive Guide

The