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Avail Intelligence Avail eMarketing Suite

Avail eMarketing Suite™ is a suite of integrated e-marketing modules that increases sales and customer satisfaction with all kinds of digital marketing by using what we call ”the Collective Wisdom” to increase relevance in interactions with individuals.

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Avail Intelligence Navigation Predictor

Navigation Predictor™ is a module in the Avail eMarketing Suite™ from Avail Intelligence that utilizes the Collective Wisdom to automatically generate real-time recommendations for those products that are most relevant for each customer.

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BT Expedite Fashioning change Podcast Transcript

“Multichannel” has become a retail buzzword. But how does it actually work in practice? GRM’s Rachel Allen quizzes Jason Shorrock (BT Expedite) and his client, John Bovill (Mosaic Fashions), on what multichannel retailing means to their companies, and what the future holds for clients and end users in the retail chain.

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Serving the Web Multichannel podcast panel discussion Transcript

The web provides multichannel retailers with the greatest opportunities to reach their customers—but it also throws down the greatest challenges. Sahir Anand (Aberdeen Group) questions Brant Barton (Bazaarvoice), Jesse Goldman (Endeca), Matt Poepsel (Gomez), and Chuck Whiteman (MotionPoint), four leading online-channel developers, on how retailers can effectively utilize this space to provide better customer service and boost profits.

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Activ8-3D Projecting profits Podcast Transcript

In harsh economic times, it’s imperative for retailers to find new and innovative ways to draw attention to their products. Simon Humphreys (Activ8-3D) promises GRM’s Prerna Mankad that 3D-holograms are sure to catch the eye of potential customers.

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Argility Shopping for solutions Podcast Transcript

Retail is a dynamic industry requiring dynamic solutions. GRM’s Rachel Allen asks Andrew Blatherwick (Argility) how he can help retailers keep their in-store systems up to date without sacrificing ease of use.

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GoldTech Going for gold Podcast Transcript

Retailers’ greatest nightmare is experiencing store system failure: networks going down, registers crashing, and customers being unable to complete purchases. But with the right retail management system in place, this fear need never be realized, pledges Kelly Orr (GoldTech) to GRM’s Rachel Allen.

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BT Expedite Making Multi-Channel Retailing Work for You

Multi-channel retailing represents a huge opportunity for retailers to improve customer service, customer retention and increase sales. The purpose of this white paper is to provide some practical guidance for retailers who are either looking to add existing sales channels or who are already multi-channel operators and want to grow more rapidly.

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GoldTech Retail Manager System Definition and Features Overview

GoldTech Retail Manager is a richly featured, market-leading POS and Store Management software system. The design goals of ease of use, market-leading fault tolerance, unlimited scalability, blazing speed and world-class reliability are illuminated in the selected features outlined below. While GoldTech Retail Manager was developed to deliver 21st Century performance, it was also designed to be the best-cost solution, both short and long term.

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Gomez 10 Performance Management Best Practices

Whether shopping for a sweater at a major department store , making a plane reservation through a call center, or checking an account balance with a teller at your local bank, your customer experience is very important. So, is this any different for online customers? Hardly. But believe it or not, some of the best-known companies in the world have mastered and maximized, measured and manipulated their offline environments on a quest for maximum results, but have missed the point with their online channels. As different as the online world may seem by comparison, a fundamental truth remains exactly the same: if you make products and services hard to find, hard to buy, or create a poor shopping environment, customers won’t buy.

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The 8 Immutable Laws for Delivering Quality Web Experiences

On the web, your site is your business. Every slowdown or frustration felt by your customers will not be dismissed as an Internet problem, but will be experienced as a customer service issue that directly affects your brand. If you’ve already completed the Web Experience Challenge, you’ve acquired a sense of how your online business measures against the expectations you’ve established for it — and the kind of experience you want to provide to customers. Now’s the time to take your ability to deliver quality user experiences to the next level. The following checklist of action items come from the winner’s circle — they are the best practices embraced by the best businesses on the web. By adopting them as your own, you’re better positioned to drive online revenue and reduce the risk of customer frustration, lost sales and diminished brand image.

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Improving SLA Management Best Practices for Managing SLAs in Complex Application and SOAs

How companies negotiate, create and manage their service-level agreements (SLAs) is undergoing rapid change in enterprises today. While more managers recognize the importance of service-level agreements in defining acceptable levels of IT service, leading organizations are taking them much further. No longer content to measure IT performance simplistically by noting such factors as whether a site is up or down, they monitor key business processes throughout the enterprise that have a real impact on revenues and profits. These leaders view SLAs and service-level management as a critical step leading toward true alignment among IT groups, external service providers and business management.

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No More Guesswork A Better Way to Measure Understand and Improve the Online Customer Experience

Great companies of all kinds work hard to provide an excellent customer experience. Leading Web companies are no different, but the technology they need to monitor experience levels online has been slow to develop and frequently flawed.

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Beating the Browser Wars How to Win the Battle for Web Performance

The battle lines are drawn. Google is challenging Microsoft’s supremacy with a browser of its own, Chrome. Microsoft is firing back with the latest iteration of Internet Explorer, IE8. Mozilla’s open source browser, Firefox, continues to win converts. And Apple refuses to leave the field of battle, pursuing upgrades to its contender, Safari.

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BT The Multichannel Swap Shop

Customers today are changing more than the organisations that serve them. As customers gain access to more channels and increasingly sophisticated technologies, they are becoming armchair researchers, using multiple channels to get access to the best value propositions, information and advice. They naturally exploit the various strengths and weaknesses of the channels given to them. They are, however, technology agnostic – they interact with companies rather than channels and expect the web channel, contact centre and face-to-face channel to have an awareness of their actions regardless as to which channel they have used before.

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GoldTech 21st Century Technology Retail Management Systems

Functionality, Speed and Reliability: Greater operating efficiencies achieved rapidly throughout the retail enterprise and at considerably lower cost.

Overcoming common-sense, linear thinking when assessing technology requirements for 21st Century retail operations is a critical planning skill. Globalization takes on an entirely different meaning when enabling technologies and their growth in functionality are factored into the business model. Competition in all areas of the retail business endeavor will increase in volume and effectiveness faster than ever experienced in human history and the trend will accelerate far faster than most are anticipating. The competitive issue is not the rise of China, India, Vietnam, Korea, Brazil, etc.; it is “The Rise of the Rest”---all of the developing nations.

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Pixel Inspiration Corporate Communications

The days of simply broadcasting BBC News 24 in reception and breakout areas are dying out. Instead, companies are waking up to technology that offers a flexible and dynamic new way to build their business through the development of their own personalised TV channel.

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