Rob advises line-of-business and technology executives regarding store and cross-channel operations. He covers specific processes and technologies such as workforce and task management, customer intelligence and loyalty, advanced selling strategies, and cross-channel operations.
Prior to joining AMR Research, Rob worked for several retailers in various parts of the organization, including home office, call center, warehouse, and stores. Most recently, Rob worked for Lids, a leading cross-channel specialty retailer. At Lid’s, Rob led cross-channel system development and marketing by integrating the new e-commerce channel with pre-existing operations.
Rob is a frequent speaker at retail events and has been quoted as an expert in trade and top tier publications, such as RIS News, The Wall Street Journal, BusinessWeek, and Internet Retailer.
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